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Author Topic: Unable to save down  (Read 2031 times)

Devo

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Unable to save down
« on: February 12, 2009, 05:50:58 PM »

I have OrgPlus 6 at work; OrgPlus 7 at home.  When I create a chart at home and send it to work, I am unable to open the chart or project, even when I have saved it down to 6.  If I save it into Powerpoint at home, it will not invoke when opened at work.  When I do save it down to 6, there is no confirmation message that I have done so.  Any thoughts?  Thank you.
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ScottJ_HC

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Re: Unable to save down
« Reply #1 on: February 17, 2009, 12:20:22 PM »

Dear Devo,

Thank you for contacting the support team.

When opening the chart that was saved as an OrgPlus 6 file from your OrgPlus 6 application, what is the error that you receive. You will want to ensure that you are on the latest build of OrgPlus 6. Choose Help | About OrgPlus. Check that you are on build 421. If you are on a lower build, please download the latest build from the link below:

http://www.humanconcepts.com/products/maintenance-download.php

Please let me know if you continue to encounter further issues.

Regards-

Scott Jacobsen
Enterprise Support Technician
Direct: 415-275-9135
Fax: (208) 377-1064
www.orgplus.com
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