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Author Topic: Refresh Data result in one sub-chart scaled Small  (Read 4174 times)

jcoleman

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Refresh Data result in one sub-chart scaled Small
« on: January 08, 2008, 08:05:03 AM »

I refreshed my data and one of my sub-charts is now in the upper left corner and is really small.  I tried to use the move chart tool and it won't even allow me to move it to the center of the page.  All other subcharts work perfectly
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ScottJ_HC

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Re: Refresh Data result in one sub-chart scaled Sm
« Reply #1 on: January 08, 2008, 08:19:03 AM »

Hi Jcoleman,

Thank you for contacting the support team.

You will want to ensure that center up and down, and center left and right are both checked under the Chart menu option in OrgPlus 7. If that still doesn't resovle the issue, please send us your .opx file to op.support@orgplus.com.

Regards-

Scott Jacobsen
Enterprise Support Technician
888-821-1261 Ext 3000
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jcoleman

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Re: Refresh Data result in one sub-chart scaled Sm
« Reply #2 on: January 08, 2008, 08:50:34 AM »

Thanks - that did resolve the sizing issue, however I am still unable to grab the whole chart using the "Move Chart" tool.  On other charts I can grab the entire chart and center it on the page using the "Move Chart" tool and I can actually see the move tool when you hover over the chart, but in this chart I don't even see the tool when I hover over and cannot perform the function
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ScottJ_HC

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Re: Refresh Data result in one sub-chart scaled Sm
« Reply #3 on: January 08, 2008, 09:02:25 AM »

Hello Jcoleman,

Thank you for contacting the support team.

If that tool has become unavailable it may be an issue with the chart. Can you send me your .opx file? I would like to review on my end to see if I can replicate your issue.

Regards-

Scott Jacobsen
Enterprise Support Technician
888-821-1261 Ext 3000
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jcoleman

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Re: Refresh Data result in one sub-chart scaled Sm
« Reply #4 on: January 08, 2008, 11:41:38 AM »

I saved a backup copy and refreshed the data again.  This time it worked.  I believe the chart was corrupt.
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BenU

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Re: Refresh Data result in one sub-chart scaled Sm
« Reply #5 on: January 08, 2008, 01:59:43 PM »

Glad to hear that is working for you again.

If you have any further questions feel free to contact us at op.support@orgplus.com.
 
Sincerely,
 
Ben Ulmen  
Technical Support Representative  
HumanConcepts  
(888) 821-1261  
Workforce Modeling and Intelligence  
www.orgplus.com
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