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[arnold]

   I recently reverted back to Org7 from Org8 due to all the issues I was having it, and have found that I no longer have the ability refresh data. The area is greyed out on both the front icons and the dropdown toolbar. Is there a way to fix this? I do not want to have to import the data again and start from scratch. Please help!

Thanks!!

[arnold]

Update to problem:

It appears the the problem is caused by converting the Org8 chart back to an Org7 chart in order to open it again with Org7. I have tried to open earlier versions of other org charts that I had never converted and have found that the refresh options are available. Unfortunately, I had only archived Org8 versions of the charts that I currently use, so I am stuck with awaiting a fix to the conversion issue or fixes to the the Org8 issues. Please help!

Thanks

[ScottJ_HC]

Dear Arnold,

Thank you for contacting the support team.

I have confirmed the same result on my end when saving from OrgPlus 8 to OrgPlus 7 and attempting to refresh. The same result occurs between OrgPlus 7 and OrgPlus 6. Thank you for bringing this to our attention. Once a new version of our software containing the correction has been released we will notify you immediately.

Please note that sometimes due to circumstances beyond our control, a correction cannot be obtained in the next immediate release. Thank you for your patience concerning this matter and we apologize for any inconvenience it may have caused.

Please let me know if there is anything else I can help you with.

Regards-

Scott Jacobsen
Enterprise Support Technician
Direct: (888) 821-1261 ex 5070
Fax: (208) 377-1064
www.orgplus.com